UP IT Help Portal

Staff On/Off Boarding

The Onboarding Process

The Offboarding Process

Download Authenticator App

Getting Started

IT Usage Policy

1st Time Logging in Using a Company Device

1st Time Logging in Using a Personal Device

Setting up MFA

WiFi - Company Laptops

WiFi - Personal Devices

Setting up Outlook (email)

Setting up Printers

Setting up Your Print card

After Logging In

Using MS Teams

Using OneDrive

Printing - Staff

Printing - Students

Document Scan to Email

Installing Software

Accessing Email Remotely

Setting up Email on a Phone

Email Signatures & Aliases

Accessing Email - Students

Getting Support

Support Portal
(preferred contact method)
https://support.up.education



Email
helpdesk@up.education



Phone
(for urgent support)
Calling from New Zealand
0800 463 448

Calling from Australia
02 8011 1803



Support Hours
NZ - 7:30am - 5:00pm
Australia - 7:30am - 5:00pm